Support Hours

24 x 7 Assistance

As a DataCore customer, you have access to DataCore technical support resources around-the-clock, around-the-world. The table below summarizes the entitlements provided by your annual support agreement.

Support Plan Premium Support
Product SANsymphony
Hyperconverged Virtual SAN
Support Hours 24 hours
7 days per week
365 days per year
Online Resources Ja
Email and Web Support Ja
Telephone Support Ja
Updates Ja
Upgrades Ja
Response Goals
Severity 1 1 hour from incident submission
Severity 2 4 hours from incident submission
Severity 3 24 hours from incident submission